Terms and Conditions

Terms and Conditions

Welcome to SSNM Gadget Store. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Information

SSNM Gadget Store is based in Hong Kong and operates as a reseller of magnetic levitation lighting products. All prices listed on our website are in USD. By using our website, you confirm you are of legal age in your jurisdiction.

2. Product Ownership and Responsibility

  • Reseller Status: SSNM Gadget Store is a reseller of products and does not manufacture or own the items listed on this website. For issues related to product quality, defects, or warranties, please contact the manufacturer directly.
  • No Warranty: SSNM Gadget Store does not provide warranties for products sold and is not liable for product-related issues, including defects, damages, or improper use.

3. Final Decision

SSNM Gadget Store reserves the right to make the final decision on all matters related to the store, including but not limited to product availability, pricing, and order fulfillment. We reserve the right to refuse service or cancel orders at our discretion.

4. Pricing and Payment

  • Pricing: All prices are listed in USD and are subject to change without notice.
  • Full Payment: Payment must be made in full before any products are shipped. We accept major payment methods as listed at checkout.
  • Taxes and Duties: Customers are responsible for any applicable taxes, import duties, or other fees required by their local jurisdiction.

5. Shipping and Delivery

  • Shipping Costs: Shipping costs and estimated delivery times will be calculated at checkout.
  • Responsibility: Once the product has been handed over to the shipping carrier, SSNM Gadget Store is not responsible for delays, losses, or damages during transit.
  • Address Accuracy: Customers must provide an accurate shipping address. Incorrect addresses may result in additional fees or undelivered items.

6. Returns, Refunds, and Exchanges

  • Return Policy: Returns are allowed within 30 days of receiving your order. Products must be unused, in their original condition, and include the original packaging.

  • 30-Day Guarantee Refund: If your product arrives damaged, you are eligible for a full refund or replacement within 30 days of receiving the item. To qualify:

    1. Take clear photo proof of the damage immediately upon unboxing.
    2. Email the photos along with your order details to info@ssnmstore.com within 30 days.
    3. Our team will review your claim and respond promptly.

    Note: Refunds or replacements will only be issued if damage is reported within the 30-day period and validated by our team.

  • Non-Returnable Items: Final sale items, damaged products due to misuse, and custom-made items are not eligible for returns.

  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

  • Refunds: Refunds will be processed after inspecting the returned product. Shipping fees are non-refundable.

  • Exchange Policy: Exchanges are allowed within the return period and subject to stock availability.

7. Black Friday and Promotional Offers

  • Discounts such as Black Friday deals are valid only for the promotional period specified.
  • Discount codes, including our 15% Newsletter Offer, can be combined with other promotions unless otherwise stated.

8. Limitation of Liability

To the fullest extent permitted by law, SSNM Gadget Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including loss of profits or data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

10. Changes to Terms

SSNM Gadget Store reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at info@ssnmstore.com

12. User Responsibilities

  • Proper Use: Customers agree to use products as intended and according to the manufacturer’s guidelines.
  • Account Security: Users are responsible for safeguarding their login credentials.

13. Cancellation Policy

  • Order Cancellation: Orders may only be canceled if they have not been shipped. Cancellation requests must be made via email to info@ssnmstore.com

14. Fraud Prevention

SSNM Gadget Store reserves the right to cancel orders suspected of fraud or misuse. Additional verification may be requested for order confirmation.

15. Force Majeure

SSNM Gadget Store shall not be liable for delays or failures caused by unforeseen circumstances beyond our control, including natural disasters, strikes, or supply chain interruptions.

16. Product Usage Disclaimer

SSNM Gadget Store products are decorative items. Any modification, misuse, or improper handling voids eligibility for returns, refunds, or claims.